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Owned and operated by Pro Tier Tennis, our team is ready to answer questions about ball machines, rackets, nets, and more.
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Frequently Asked Questions
How long does shipping take?
Orders ship within 1 to 3 business days, with transit times of 5 to 8 business days. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. If your tennis equipment does not meet your expectations, please review our Return Policy page for complete details on how to start a return.
Can I exchange a racket for a different model or grip size?
Exchanges are handled through our returns process. Simply initiate a return within the 30-day window and place a new order for the model or grip size you prefer.
How do I choose the right ball machine for my skill level?
Our ball machines range from entry-level models for beginners working on consistency to advanced units with programmable drills and spin control. Feel free to contact us for a personalized recommendation based on your playing style.
Do you carry replacement nets and accessories?
Yes, we carry tennis nets along with accessories designed to complement your court setup. Browse our product pages or send us a message if you need help finding the right fit for your court dimensions.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to reply to every inquiry within one business day.
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Your personal and payment information is protected with industry-standard encryption at every step.
30-Day Returns
Not the right fit for your game? Returns are accepted within 30 days, backed by our return policy.
Free Continental Shipping
Most orders ship free within the Continental U.S., with no order minimum required.
